If you are sent the incorrect item, size or color, please get in touch with our customer service team via Live Chat, Email or Phone, and Caribu will arrange a return label for you to send this item back free of charge, as well as a refund or replacement of the correct item as soon as possible.
Change of mind/no longer wanting item –
At Caribu Horse Wear, we are happy to offer you a refund for change of mind on most full price and reduced Items, within 30 days from the date of delivery.
Items returned for change of mind within 30 days can be returned for a full refund subject to the following conditions:
- Proof of purchase is accompanied with the returned Items,
- The item is in its original condition with all tags intact.
- Any discounts received at the time of purchase will be carried over.
- For any change of mind returns, it is your responsibility to cover all delivery charges incurred.
Your refund will be processed as soon as a tracking number of the returning item is provided.
Exchange/still wants item but needs a different size/colour –
If you are wanting to exchange an item you ordered for a different size/colour then that of your original order, you can do so by contacting us with a proof of purchase (order must be within 30 days), and details of your exchange item. You may be asked to provide a photo of the item if it has been tried on.
You will be responsible for coving any shipping and handling fees of your returning item, and Caribu will cover the cost of sending out the requested exchange item.
If we do not have your item in the required size or colour in stock, you can pick another combination, or alternatively, a full refund can be provided as soon as we have tracking of your returning item.
*We cannot make substitute items on any exchanges*
Faulty – Waterproofing – If you believe your rug is not waterproof, or that the waterproofing is faulty, please reach out to the customer service team, who will be able to email you directions for a waterproofing test to be conducted, and discussions on a refund or replacement can be held if it is deemed faulty.
If the rug is faulty, all shipping and handling fees to return the rug will be handled by Caribu, including any replacement rugs required. If no replacement is required a full refund will be provided as soon as possible.
If the rug is deemed not faulty, but you would still like to return it, all shipping fees will be handled by yourself
Faulty general –
For any other suspected faults of any item, please reach out to Caribu via email, phone or chat, and our friendly customer service team will be able to assist with this.
If this item is deemed faulty, all shipping and handling fees to return the item will be handled by Caribu. A replacement will be sent as soon as possible, or alternatively, a full refund will be provided.
If the item is deemed not faulty, but you would still like to return it, all shipping fees will be handled by yourself