Updated 24 August 2021
COVID - Shipping & Delivery Timeframes
All Caribu orders are sent via Australia Post’s standard shipping network.
We aim to have your orders packed within 2 business days, but ensuring we meet government COVID regulation and the impacted cause to the Australian Post delivery network your order might take a little longer to arrive
Due to the high volume of parcels in the Australian postal network, Australia Post has advised your order may be impacted with possible delays up to 5– 10 days on top of the expected delivery time.
If your order has exceeded the delayed time frame above, we ask that you lodge an inquiry directly with Australia Post: https://auspost.com.au/help-and-support#forms
We understand that these are uncertain times for all pet parents, and we want to assure you we are
working closely with our delivery partners to ensure we get your orders to you and your pets as quickly as possible.
More information can be found at Australia Post https://auspost.com.au/about-us/news-media/important-updates/coronavirus
You can reach us by calling 1300 139 989, by submitting an inquiry online or chat with us through our Live Chat function!
Our Customer Care Team are available:
Monday – Friday: 8AM – 6 PM