At Caribu Horse Wear, we are happy to offer you a refund or exchange for change of mind on most full price and reduced Items, within 30 days from the date of delivery.
Subject to the Consumer Guarantees outlined above, Items returned for change of mind within 30 days can be returned for an exchange or full refund subject to the following conditions:
- Proof of purchase is accompanied with the returned Items;
- The item is unworn, unwashed, unused and in its original condition with all tags intact. We suggest that when you first receive your rug that you try fitting it on your horse over a clean rug.
- Any discounts received at the time of purchase will be carried over.
- For any change of mind returns, it is your responsibility to cover all delivery charges incurred.
Please ensure your item is packed securely to protect it from any damage in transit and be sure to retain your shipping information for tracking purposes, to ensure the package arrives safely at our warehouse. Caribu Horse Wear cannot be responsible for any items damaged or lost during return transit.